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How to Keep Clients When a Linchpin Leaves - Ideas for Leaders

How to Keep Clients When a Linchpin Leaves

Idea #330

How to Keep Clients When a Linchpin Leaves

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KEY CONCEPT

Losing clients can be a serious risk when a key member of staff leaves, particularly in the creative and professional-services industries. Including non-compete clauses in employee contracts has, so far at least, proved an ineffective mitigation strategy. Is ‘multiplexity’ — increasing the number of ‘human ties’ between client and company — the ‘optimal’ solution? Only, finds new research, in certain circumstances.


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Idea conceived

April 25, 2013

Idea posted

Mar 2014
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